About Us
Getting In Contact
General Terms & Conditions
Shipping & Delivery Policy
Security Policy
Privacy Policy
Returns Policy
Warranty Information

Getting In Contact

For general enquiries you can contact us at: sales@ibgtrading.com

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General Terms & Conditions

Merchandise prices and specifications are subject to change without notice. Typographic, photographic and descriptive errors are subject to corrections.

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Shipping & Delivery Policy

Deliveries Within the UK & EU
All prices quoted by MP3 Player Deals include 17.5% VAT, an additional nominal charge is made for handling and shipping, this is shown in the checkout before you enter your payment details. All products on this site are divided into three sizes: small, medium and large. We currently only deliver inside the UK.

Delivery Weight Band Charge:

If you buy more than one item, you will only be charged for handling of the largest sized item in the shipment. So, for example if you choose to buy two MP3 players and two different MP3 players, you will only be charged £2.95, the charge for the handling and delivery of one small sized item.

We will endeavour to despatch goods as promptly as possible. The maximum period of delivery would be within 15 working days, unless specifically agreed with you the customer. If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 5 working days.

Please note that the couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order.

Multiple orders.
Please note that for multiple orders, MP3 Player Deals's shipping rates may not apply. If this is the case individual shipping rates are calculated based on the ship to address. You will be emailed the approximate shipping charges for these items within one business day. After receiving the shipping estimate, the order is shipped only after you approve the shipping quote.

MP3 Player Deals is dedicated to delivering low prices on all products and services and will continue to seek reliable, inexpensive shipping providers.

Signing for Goods:
Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature.

This is to ensure that if necessary, a claim can be made against the courier company.

Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.

If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately at sales@ibgtrading.com or call customer care on 0871 990 6250 (national rate call) stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.

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Security Policy

MP3 Player Deals uses secure server software (SSL) to ensure that your credit card will be protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. If for any reason your information is used to make fraudulent purchases, your bank or credit card company may not hold you accountable for any more than £50.00 of fraudulent purchases. Additionally, MP3 Player Deals will reimburse you up to the full £50.00 of fraudulent charges you could be held liable for if the fraud occurred through no fault of your own as a result of information being passed across our secure server.

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Returns Policy

The MP3 Player Deals Exchange & Return Policy
MP3 Player Deals is committed to keeping your custom. So if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 7 days and we'll exchange the item or refund the purchase price to your account. We'll also happily refund the delivery charge if the return is due to a faulty product or an error on our part.

Returning Items by Mail
1. Fill out the back of your packing slip as follows:
- state the item(s) that you are returning.
- state the reason for the return.
- indicate whether you would prefer a refund to the credit card originally used, a cheque, or an exchange*
- state the preferred delivery address for your exchange or cheque refund.
-if you are asking for a refund of the delivery expense please include a receipt for this cost.
*At present, we can only offer an exchange for the same product.

2. Package the return securely (in the original package if possible), and include the packing slip. Packages must be returned pre-paid, and for your protection, we recommend that you use a recorded delivery service. If you want the delivery charge refunded please remember to include the receipt for this cost.

3. Send the package to the returns address printed at the bottom of your packing note.

4. Please note that refunds for cancellations and/or returns will be processed in the same form of payment originally used.

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Warranty Information

Most items in the MP3 Player Deals catalogue have a manufacturer's warranty, which is passed directly to the customer. MP3 Player Deals has no control over the terms of the warranty. If your product is faulty on delivery MP3 Player Deals will be pleased to refund the purchase, subject to our returns policy.

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